Let’s get real for a sec.
In the shared services game, UX design isn’t just a checkbox on your list.
It’s what makes or breaks how your teams feel about the systems they use daily.
If the user experience is a mess, you can bet your bottom dollar productivity is shot.
We’ve all been there, stuck trying to use a clunky platform that has you questioning your sanity.
But here’s the kicker: it doesn’t have to be this way.
By tackling UX design challenges head-on, we can create experiences that don’t just support our processes but actually empower our people.
Let me share some gritty insights on how to cut through the complexities of UX in shared services.
Understand the Users
First things first: who are you designing for?
Get to know your users — I mean really know them.
They’re not just names on a spreadsheet; they’re operational ninjas wearing multiple hats.
- Conduct user interviews: Talk to your team members. What are their pain points? What do they love or hate?
- Personas are key: Create user personas that embody the different types of users you have. This makes designing a breeze.
- Empathy maps: Use these to understand how users think, feel, and behave in the system. It’s about getting into their minds.
This process helps ensure you’re not just throwing solutions at a wall to see what sticks.
You’re crafting experiences based on genuine needs — and trust me, your colleagues will thank you.
Simplify Processes
If the hassle factor is at an all-time high, it’s time to simplify.
Look at your current workflows and pinpoint the bottlenecks.
More often than not, shared services processes are laden with unnecessary steps.
Let’s strip it down. Here’s how:
- Map out the user journeys: Know what steps users take to complete tasks. Identify pain points.
- Eliminate redundancy: If a task can be completed in one step instead of five, do it!
- Automate where possible: Technology can work wonders. Automate repetitive tasks so your team can focus on what matters.
This isn’t just about making lives easier.
Simplifying processes can significantly boost productivity and team morale.
Nobody likes feeling bogged down in red tape.
Iterate and Improve
UX design is not a one-and-done deal.
It’s an ongoing journey — one that involves constant feedback loops between users and designers.
Here’s how to keep the momentum going:
- Regular check-ins: Schedule regular feedback sessions with users. What’s working? What isn’t?
- A/B testing: If you’re unsure about a design decision, test it out. Let users try both options and choose what they prefer.
- Update based on feedback: Don’t just collect opinions; act on them. Show users you’re listening and willing to adapt.
By fostering a culture of iteration, you’re not just improving the UX; you’re making your team feel engaged and valued.
Empower Your Users
Here’s the thing: users are your best allies in this journey.
When they’re empowered to contribute, they become champions of the new systems and processes you’ve rolled out.
So, how do you turn them into advocates?
- Provide training: Ensure users feel comfortable with the tools they’re using. Offer workshops or guides that explain the new UI/UX.
- Encourage feedback: Make it clear that you value input and actively seek it out. Create channels for users to share their thoughts.
- Celebrate wins: Highlight successes when you’ve implemented changes based on user feedback. It shows they have a real impact.
When users feel like they’re part of the process, it’s a game changer.
You build loyalty, reduce resistance to change, and create a community around shared services.
Stay Ahead of Trends
The landscape of shared services is ever-changing, and so is UX design.
Stay in the know about the latest trends, tools, and technologies.
Here’s what to keep an eye on:
- AI and Machine Learning: These tools can enhance UX by predicting user behavior and automating tasks to reduce friction.
- Mobile optimization: With remote working on the rise, ensuring your services are mobile-friendly is paramount.
- Inclusive design: Make sure your systems cater to all users, including those with disabilities. Accessibility should be part of the plan from the get-go.
Following these trends isn’t just about keeping up; it’s about leading.
Be the team that others look to for guidance in shared services transformation.
Final Thoughts
The road to stellar UX in shared services isn’t always smooth, but it’s certainly worth the work.
Take time to understand your users, simplify processes, and be prepared to iterate.
With the right approach, you can turn the challenges of UX design into opportunities that uplift your whole team.
Let’s not just design for users—let’s design with them.
Check out THEGBSEDGE for deeper insights into shared services, transformation, and how to lead effectively in this space.
I’m Vikrant Aglawe, and having spent over 20 years in the shared services industry, I assure you, embracing these strategies will lead you to success.
