You ever wonder if your team’s missing something vital?
It’s 2023, and no one should feel like an outsider at work.
When it comes to shared services transformation, having a diverse team isn’t just nice to have; it’s essential.
So let’s talk about how we can create space for everyone.
What’s Stopping You from Embracing Diversity?
I get it. You may have fears or misconceptions about diversity initiatives.
- You might think it’s just a box-ticking exercise.
- Maybe you’re afraid it’ll disrupt your established processes.
- Or perhaps, you’re unsure where to start.
Here’s the truth: ignoring diversity isn’t an option if you want your GBS team to thrive.
Real-World Examples of Diversity Driving Success
I can share a couple of instances from my 20+ years in the outsourcing and offshoring industry.
One company I worked with in setting up their shared service center noticed a significant uptick in innovative ideas after introducing a diversity-focused hiring strategy.
Different perspectives led to creative problem-solving that improved not only employee satisfaction but also operational efficiency.
Crafting Your Diversity Strategy
Ready to get going? Here’s how to foster diversity in your GBS teams:
- Understand Your Current Culture: Do an honest assessment of your current work culture. Gauge employee sentiment through surveys or informal chats.
- Set Clear Diversity Goals: Numbers matter. Set concrete targets for hiring, promoting, and retaining diverse talent.
- Engage in Continuous Training: Diversity is a journey. Regular workshops can help team members understand each other better and eradicate unconscious biases.
- Celebrate Differences: Encourage your team to share their unique backgrounds and experiences. Regular storytelling sessions can cultivate a deeper sense of connection.
- Measure and Adjust: Keep track of your progress. If something isn’t working, be flexible enough to change course.
Creating an Inclusive Environment
You can have diversity, but what’s the point if people feel excluded?
Here are ways to make your environment more welcoming:
- Open Communication: Encourage your team to share their thoughts freely without fear of criticism.
- Value Contributions: Acknowledge everyone’s input. Everyone should feel their voice is crucial to the team’s success.
- Flexible Work Arrangements: Offer flexibility to accommodate diverse needs—this can make a world of difference.
- Support Resources: Ensure there are systems in place, like mentorship programs, to support underrepresented employees.
Engaging the Leadership Team
If your leadership isn’t on board, good luck making meaningful change.
Here’s how to get your leaders engaged in cultivating diversity:
- Lead by Example: Leadership must embody the values of diversity and inclusion
- Facilitate Training: Regularly educate leaders on why diversity matters.
- Make It Part of the Culture: Integration of diversity goals into the company’s overall mission is key.
Telling Stories that Matter
Sharing stories ignites emotion and connection.
Spotlit employee experiences can go a long way in changing perceptions. Each unique journey adds value that strengthens team unity.
Final Thoughts
Remember, cultivating diversity isn’t a one-time effort.
It takes time, commitment, and hard work.
So ask yourself: what small step can you take today?
Take Action and Make a Difference
The ball’s in your court.
Start by checking out THEGBSEDGE—the go-to resource for insights into shared services, transformation, innovation, and leadership.
Stay connected with like-minded professionals, and let’s make diversity in shared services a reality.
