Vikrant A.

Are you grappling with the chaos of hybrid work in your shared services environment? Does it feel like managing two worlds with no manual on how to make it work seamlessly? You’re not alone in this struggle. As someone who’s been in the shared services game for over 20 years, I’ve seen my fair share of rocky transitions and learned a thing or two about turning those challenges into wins. Let’s face it: remote work brought about a revolution that changed how we approach the shared services model. It’s not just about having the tech—it’s about the people. The heart of every shared service center lies with the individuals working within that framework. So how do we make hybrid work a success? Here are the best practices I’ve picked up along the way. 1. Clear Communication: The Backbone of Hybrid Work I can’t stress enough how vital it is to have crystal-clear communication in a hybrid setup. Teams are often dispersed, and this can lead to misunderstandings or missed connections. Here are a few pointers: Set Up Regular Check-Ins: Establish a routine where everyone can voice concerns or updates. Weekly meetings on video platforms work wonders. Use Collaboration Tools: Leverage platforms like Slack, Microsoft Teams, or even good ol’ emails to keep everyone in the loop, no matter where they are sitting. Foster Transparency: Make sure that everyone knows what the team is working on. Share progress and challenges openly. Remember, it’s not just about tools; it’s about culture. Create an environment where people feel comfortable sharing their thoughts. When team members feel heard, they’re more likely to engage and contribute. 2. Flexibility is Key The beauty of hybrid work is the flexibility it offers. But with flexibility comes the responsibility to manage it effectively. Here’s how: Encourage Personalized Working Styles: Allow team members to choose how and where they work best. For some, that might mean working early at home, while others perform better in the office. Offer Options: Not everyone thrives in a hybrid model. Consider different arrangements—some may need a fully remote schedule while others might prefer more in-office presence. Emphasize Results, Not Hours: Shift your focus from ‘face time’ to deliverables. Let employees know it’s about what they accomplish, not how long they’re logged in. Think of it like a sports team: different players have different strengths. Play to those strengths instead of forcing everyone into the same mold. 3. Create a Sense of Belonging In shared services, culture matters. A hybrid approach can sometimes make people feel isolated or detached from the team. Build Team Spirit: Virtual events, team-building activities, or happy hours can help cultivate camaraderie. Recognize Contributions: Celebrate wins, both big and small. Acknowledgment can boost morale and motivate teams. Foster Inclusivity: Be mindful of those working remotely when planning meetings. Try to rotate timings that accommodate everyone. People have a fundamental need to feel they belong. When your team feels connected, they’ll work harder for each other and the organization. 4. Invest in Technology Wisely The tech you choose can make or break the hybrid experience. So, what’s the secret sauce? Select the Right Tools: Ensure that the tools promote collaboration and communication. Consider all-in-one platforms that integrate various functions. Keep Training Ongoing: Technology can be daunting. Provide regular training and resources to help your team navigate new systems. Optimize Processes: Use data analytics to streamline operations, identify bottlenecks, and continuously improve your workflows. Embracing technology is about empowering your team, not just piling on tools for the sake of it. Make sure everyone knows how to use it to enhance their work experience. 5. Measure and Adjust: The Ongoing Process Finally, don’t overlook the importance of measurement in your hybrid model. What gets measured gets managed. Regular feedback helps shape the experience. Simplified Feedback Loops: Use surveys or quick polls to gather opinions on what’s working and what’s not. Act on Insights: Be dynamic. Modify your strategies based on feedback. Flexibility should go both ways! Focus on Outcomes: Assess overall performance rather than getting hung up on metrics that don’t truly matter. Mastering hybrid work isn’t just a set-it-and-forget-it kind of deal. It’s a dynamic process that evolves as your team grows. Regularly revisit your practices and adjust as necessary. So, Where Do We Go from Here? Hybrid work can seem overwhelming, but it’s a golden opportunity for shared services success. By following these best practices, you’re on the fast track to a thriving hybrid environment. Remember, it’s less about where your team sits and more about how they operate together. For more insights into transforming your shared services approach, check out THEGBSEDGE blog. Here, we unpack transformative strategies around leadership, innovation, and process optimization. Let’s keep pushing the boundaries of what shared services can achieve! In the words of a wise mentor of mine, “The best way to predict the future is to create it.” So, go out there and create an awesome hybrid work experience that works for you and your team!