Ever sat down at your desk and felt that pit in your stomach because everything seems chaotic? The emails are piling up, the numbers don’t…

Cash application. It’s one of those invisible cogs in the shared services world that everyone knows is there but rarely thinks much about until there’s…

Is Your Quality Management System Driving GBS Success? When was the last time you took a hard look at your quality management system (QMS)? It’s…

Why Your Billing Process Needs a Makeover As someone who’s spent over two decades in the shared services industry, I get it. The billing process…

Ever felt like you’re stuck in a whirlwind of customer data? You’re not alone. Many in the shared services game are grappling with the same…

Why Zero-Based Process Design is a Game Changer Ever found yourself knee-deep in a process that felt like it just wasn’t working? You know the…

Ever found yourself staring into the abyss of market entry strategies, feeling overwhelmed? Trust me, you’re not alone. Many are facing the challenge of making…

Ever feel like your collections strategy is stuck in a rut? You’re not alone. Many shared services professionals find themselves grappling with inefficiencies that cost…

Let’s be honest. When you hear “credit management centralization,” your first thought might be, “Sounds complicated.” You’re not alone in feeling that way. Many of…

Feeling overwhelmed by the complexity of your shared services transformation? You’re not alone. Navigating GBS consolidation can feel like trying to read hieroglyphics – the…