Feeling Overwhelmed by Service Catalog Management? Let’s face it, service catalog management can sometimes feel like trying to juggle flaming swords while riding a unicycle…

Let’s Talk About Problem Resolution in Shared Services Feeling overwhelmed by issues popping up in your shared services environment? You’re not alone. Smooth operations are…

Why Cognitive Automation is a Game-Changer for Shared Services Ever wonder how some companies are navigating change like pros while others struggle? Cognitive automation might…

Ever had that moment in a meeting where you could feel the tension in the air? You know, those moments when miscommunication leads to misunderstandings,…

Why Measuring Service Quality Metrics is Crucial Ever find yourself wondering why some projects just… flop? The team worked hard, but the results fell flat….

So, you’re in charge of onboarding new talent for your Global Business Services (GBS) team, right? If you’re anything like I used to be, you’re…

Ever felt like your customer experience isn’t quite hitting the mark? You’re not alone. Many of us in the shared services industry grapple with this…

You’re probably wondering, what’s next for shared services in Europe? The landscape is shifting fast, and if you’re a specialist in this realm, keeping up…

Let’s face it, navigating the maze of shared services can be nerve-wracking. How can we ensure everything runs like a well-oiled machine? If you’re in…

Feeling overwhelmed by exception handling procedures? You’re not alone. Every day in the world of shared services, anyone dealing with operational or financial systems encounters…