Let’s get real for a second. Do you ever wonder why some GBS (Global Business Services) leadership teams soar while others just float along? You…

Ever sat in a service review meeting and felt like you were watching paint dry? It’s a common feeling. Or maybe you’ve found yourself wrestling…

Ever stared at a report, sipping your coffee, and thought, “What does this even mean for my clients?” You’re not alone. Client reporting can feel…

Are you tired of the same old processes not getting you anywhere? You’re not alone. Many shared services teams feel trapped in a cycle of…

Ever tried to get a team on the same page, only to feel like you’re talking to a brick wall? Or maybe you’ve had coworkers…

Ever walked into a client meeting feeling like you’re juggling flaming swords while blindfolded? Yeah, me too. The pressure, the stakes—it’s like being on a…

Navigating Vendor Risk: The Real Deal for GBS Leaders Ever found yourself staring at a vendor contract, scratching your head, wondering if you’re making the…

Navigating Risk in Shared Services Ever feel like you’re walking a tightrope when managing risks in shared services? You’re not alone. Risk management is not…

What’s the Deal with Control Self-Assessment? Control Self-Assessment (CSA) sounds like corporate jargon, doesn’t it? But here’s the truth: mastering it can steer your team…

Risk reporting in the shared services space can feel like walking a tightrope. You’re balancing high stakes with the need for transparency. How do you…