Mastering Cost-to-Serve in GBS: A Game-Changer for Efficiency What’s the real cost of serving your customers? It’s a question that keeps me up at night….

Empowering Shared Services: A Shift in Leadership Frameworks Ever found yourself questioning if your leadership approach in shared services is really cutting it? You’re not…

Let’s face it: the shared services landscape is a whirlwind of changes. Are you keeping up? Now, if you’re anything like me, you have probably…

Transforming Shared Services: The Path Ahead What’s the deal with shared services these days? As we edge into 2025, the landscape is changing faster than…

Ever found yourself wondering if your vendor management strategy is keeping pace with the rapidly changing landscape of shared services? You’re not alone. With my…

Let’s be real for a second—change isn’t easy. And in our crazy fast-paced shared services world, it can feel like a whirlwind sometimes. What if…

Hey there, fellow GBS leaders! Ever feel like you’re trying to navigate a ship through rough seas? With sustainability trends swaying on the tides, I…

Ever wonder how some companies seem to nail diversity and inclusion while others are still grappling with the basics? What’s their secret sauce, and how…

Feeling overwhelmed by the need to engage stakeholders effectively in global services? You’re not alone. Stakeholder engagement trends are shifting faster than ever, and if…

Have you ever found yourself wondering if your Global Business Services (GBS) strategy is hitting the mark? Are your metrics telling you what’s really happening…