Why Measuring Service Quality Metrics is Crucial Ever find yourself wondering why some projects just… flop? The team worked hard, but the results fell flat….

So, you’re in charge of onboarding new talent for your Global Business Services (GBS) team, right? If you’re anything like I used to be, you’re…

Ever felt like your customer experience isn’t quite hitting the mark? You’re not alone. Many of us in the shared services industry grapple with this…

You’re probably wondering, what’s next for shared services in Europe? The landscape is shifting fast, and if you’re a specialist in this realm, keeping up…

Let’s face it, navigating the maze of shared services can be nerve-wracking. How can we ensure everything runs like a well-oiled machine? If you’re in…

Feeling overwhelmed by exception handling procedures? You’re not alone. Every day in the world of shared services, anyone dealing with operational or financial systems encounters…

Are you a GBS professional feeling the heat of keeping up with rapid changes? Are the training tools of tomorrow on your radar? If you’re…

Got a heavy workload piling up? It’s like trying to juggle flaming swords while riding a unicycle, isn’t it? Workflow optimization can feel overwhelming. You’re…

Ever felt trapped in a never-ending cycle of inefficiency at work? Like you’re drowning in paperwork, tasks piling up, and deadlines creeping closer? It’s easy…

Efficiency Takes Center Stage Let’s get real for a second. If you’re involved in shared services, you know how critical efficiency is to survival and…