How do you strike that perfect balance between cost efficiency and quality outcomes in shared services? As someone who has spent over 20 years in…

Ever felt bogged down by endless data? You’re not alone. In today’s world, we’ve got a mountain of information at our fingertips, but that doesn’t…

Are you tired of spreadsheets that feel like they’re running your life? Ever found yourself staring at a complex data sheet wondering how to make…

What is Cognitive Automation and Why Should You Care? Ever sat through a long meeting, wondering why some tasks take forever when they could be…

Ever found yourself lost in the maze of service level agreements (SLAs) while trying to juggle performance metrics, stakeholder expectations, and operational realities? You’re not…

Ever felt like you’re swimming against the current in shared services? I’ve been there. Navigating the complexities of process optimization while trying to keep everyone…

Hey there, fellow GBS professionals! Let’s be real for a moment—sometimes, navigating the ever-changing landscape of shared services feels like trying to find your way…

Ever find yourself buried in tasks and feel like you’re drowning in a sea of responsibilities? You’re not alone. Many folks in shared services management…

Understanding the Shift in Shared Services and the Role of Data Analytics Every day, I chat with associates, senior associates, and process experts in our…

Embracing Kaizen: A Pathway to Continuous Improvement We all find ourselves thinking about improvement at some point. Whether it’s a project that fell short or…