Ever tried to juggle different regional processes, all while chasing efficiency? You’re not alone. In my 20 years in the shared services and outsourcing industry,…

I remember the early days of managing a team. Everyone was in their silos, emails flew back and forth, and conversations were often reduced to…

Are you feeling bogged down by inefficiencies in your processes? You’re not alone! Many shared services teams find themselves swamped with a lack of streamlined…

Ever felt that spark when a team clicks? The energy is electric, and when everyone’s in sync, you can feel it in your bones. But,…

Challenges That Slow Us Down Ever felt like you’re running in circles at work? You know the drill: long process chains with too many players,…

Ever feel like managing your Global Business Services (GBS) platform is like juggling flaming torches while riding a unicycle? You’re not alone. The transformation of…

So, you’re looking at this big digital transformation project, feeling that buzz of excitement mingling with a twinge of anxiety. You’re not alone in this….

Designing a Scalable GBS Operating Model for Lasting Efficiency Ever feel buried under operational tasks that seem endless? You’re in a room packed with boxes,…

You wake up one morning and hear about another data breach in the news. Your stomach drops. You might be thinking: “Could that happen to…

Have you ever found yourself buried under a mountain of work, unsure where to start? Or maybe you’re frustrated by inefficiencies that just keep creeping…