Ever felt like you’re juggling flaming torches while riding a unicycle on a tightrope? That’s what scaling success in Global Business Services (GBS) often feels…

I’ve been around the block in the shared services industry for over 20 years. I’ve seen the highs and lows, successes, and failures. The journey…

So, you’re running a cross-border operation and the compliance landscape feels like a vast jungle, right? Complex regulations, different tax laws, and cultural nuances—it’s no…

When it comes to shared services, I know what keeps you up at night. How do we elevate the user experience while keeping an eye…

Change is freaking scary, right? You wake up one day, and the entire landscape of how your business functions shifts beneath your feet. If you’re…

Have you ever scratched your head, wondering why aligning stakeholder expectations sometimes feels like solving a Rubik’s Cube? You’re not alone. Many of us in…

Customer experience is at the heart of every shared services transformation. How often do you wonder if your customers feel the love your organization is…

Ever found yourself staring at a mountain of risks while trying to hit those corporate goals? You’re not alone. Risk management can feel like trying…

Ever felt like you’re juggling a hundred things at once, and chaos is your middle name? You’re not alone. In the bustling world of shared…

Let’s face it. Many of us have been there, staring at a chart full of KPIs, feeling overwhelmed. What do these numbers even mean? Are…