Let’s get real for a moment. You ever felt like your root cause analysis was missing that spark? Like you were just going through the…

Do you ever wonder why some leaders effortlessly engage their stakeholders while others struggle just to keep the lights on? You’re not alone. I’ve spent…

Ever sat at your desk, drowning in mundane tasks, wishing for a magic wand to wave away the hours spent on repetitive processes? You’re not…

Are You Driving Accountability in Your Shared Services Strategy? Accountability in shared services isn’t just a nice-to-have; it’s your lifeline. How can KPIs steer the…

Let’s talk about something that’s on the minds of many in the shared services industry today. Leadership. If you’re an associate, a senior associate, or…

Ever found yourself drowning in processes that seem endless and tedious? You’re not alone. Efficiency in Global Business Services (GBS) operations is a hot topic…

Running a Global Business Services (GBS) operation is like being a chef in a constantly evolving kitchen. There’s pressure to deliver dishes—quality services—while experimenting with…

Have you ever felt that nagging question while working on a project in global business services? What if we could harness diversity to spark innovation?…

Vendor performance issues can feel like a heavy cloud looming over operational efficiency. We all know the symptoms—the delays, the compliance slip-ups, and the dreaded…

You’re a leader in a Global Business Services (GBS) organization, and here’s the reality check: talent retention is tougher than ever. The hybrid work model…