Shifting from a captive shared services model to an outsourced approach can feel like trying to change the course of a freight train. It’s challenging,…

Are you struggling to find the right people for your shared services team? If you’re nodding your head or feeling a pang of frustration, let’s…

Have you ever sat down, looked at your budget, and thought, “There’s got to be a better way to manage costs?” This isn’t just a…

So, here’s the deal. You’re part of a Global Business Services (GBS) team, and you’re given the hefty task of process ownership. It sounds exciting,…

Every leader knows the pain of vendor management. It can feel like you’re juggling flaming torches while riding a unicycle. We’re talking about vendors who…

Ever felt like your team’s ideas are just echoes in a vast empty room? A great team is filled with amazing talent, yet sometimes, the…

Ever felt like you’re juggling flaming torches while riding a unicycle on a tightrope? That’s what scaling success in Global Business Services (GBS) often feels…

I’ve been around the block in the shared services industry for over 20 years. I’ve seen the highs and lows, successes, and failures. The journey…

So, you’re running a cross-border operation and the compliance landscape feels like a vast jungle, right? Complex regulations, different tax laws, and cultural nuances—it’s no…

When it comes to shared services, I know what keeps you up at night. How do we elevate the user experience while keeping an eye…