Let’s talk about something that’s on the minds of many in the shared services industry today. Leadership. If you’re an associate, a senior associate, or…

Ever found yourself drowning in processes that seem endless and tedious? You’re not alone. Efficiency in Global Business Services (GBS) operations is a hot topic…

Running a Global Business Services (GBS) operation is like being a chef in a constantly evolving kitchen. There’s pressure to deliver dishes—quality services—while experimenting with…

Have you ever felt that nagging question while working on a project in global business services? What if we could harness diversity to spark innovation?…

Vendor performance issues can feel like a heavy cloud looming over operational efficiency. We all know the symptoms—the delays, the compliance slip-ups, and the dreaded…

You’re a leader in a Global Business Services (GBS) organization, and here’s the reality check: talent retention is tougher than ever. The hybrid work model…

Economic disruptions are like storm clouds on the horizon. You can see them brewing, and they’ve been around longer than just the current crisis. What…

Ever wondered how AI could reshape the shared services landscape by 2030? You’re not alone. Many of us are grappling with the same question, pondering…

You ever feel like you’re treading water in a sea of suboptimal performance metrics? You’re not alone. Many of us have been there, wondering what…

Ever wonder how some organizations knock it out of the park with their shared services while others just can’t seem to get it right? It’s…