People & Culture

Ever feel like you’re running on a treadmill, making noise but not really getting anywhere? You’re churning out reports, implementing systems, and managing processes, but there’s an unsettling feeling in your gut. Something’s missing. I get it. And you’re not alone. We’ve all faced that moment when we realize that success isn’t just about what we do but about ensuring our teams have the right skills and knowledge to propel the mission forward. Why Training Needs Matter In shared services, identifying training needs isn’t just a box we check off. It’s the heartbeat of operational excellence and process optimization. Think about it. If your associates aren’t equipped with the latest skills or understanding, both the individual and the organization suffer. We’re chasing efficiency, right? So, let’s break it down: Employee Engagement: People want to grow. They want challenges. Investing in training shows you care about their future. Quality of Service: Better-trained employees? Higher quality output. It’s that simple. Adaptability: The world changes fast. Your teams must stay ahead of the curve. Retention: A well-trained employee is a more satisfied employee. Happy people stick around. Steps to Uncover Training Needs Now, let’s get to the meat of the matter: How do we actually uncover these training needs? Here’s my blueprint. 1. Analyze Current Skills Start with a skills inventory of your team. What do they bring to the table? What gaps pop up when you look at what’s needed versus what exists? Survey your team: A quick assessment can highlight where folks feel confident and where they need help. Observe regularly: Watch how they engage with systems and processes. What’s slowing them down? 2. Gather Stakeholder Input Talk to everyone involved: team members, managers, and even clients. Ask questions: What challenges do they see? Where are the bottlenecks? Hold quick focus groups. Everyone has a gift to share—don’t let it go to waste. Check in with subject matter experts. They know what’s hot and what’s not. 3. Look at Performance Data Dig into your reports. Trends in performance can signal where more training might be needed. Are certain tasks taking longer than usual? That could mean a training opportunity! Track metrics that matter. Turnover rates, error rates, and efficiency metrics can guide your training agenda. Evaluate complaints. Sometimes clients signal the need for better skills more than any form can. 4. Align with Strategic Goals If your organization is pivoting, training should align with those shifts. What’s the direction? What skills will support that vision? This is essential for shared services transformation. Implementing Training Programs Once you’ve uncovered the gaps, it’s go-time. But don’t just throw a training program at them and call it done. Here’s how to make it meaningful: Customized Learning: Everyone learns differently. Offer various formats—videos, workshops, one-on-ones. Real-World Applications: Bring real scenarios into the training sessions. This isn’t just about theory. Follow-Up: Checks after training are critical. See if skills are sticking. Revise as needed. Cultivating a Learning Culture Training isn’t a one-and-done approach. It should be baked into your culture. Encourage continuous improvement. Share stories of success—let your teammates inspire one another and keep that fire burning. Peer mentorship can be a game changer. Who’s your go-to person? Pair them up with someone looking to grow. Celebrate learning milestones. Recognition can fuel motivation like nothing else. Evaluating Training Effectiveness How do you know if your training hit the mark? Gather feedback, simple as that. Post-training surveys can give insight on what worked, what didn’t, and where adjustments are needed. Assess performance before and after training sessions to see tangible improvements. Get feedback from participants. Were they engaged? Did they grasp the content? Use open-ended questions to get the conversation flowing. Success Stories Let me share a story with you. A friend of mine managed a large shared services center. The team was struggling with a new system rollout. Performance was dipping, and the pressure was rising. Instead of just pushing everyone through a quick “how-to” training, they took time to understand the root causes. After evaluating skills and gathering input from staff, they realized that it wasn’t just about system navigation; it was also about change management. So they introduced training on both. The result? Their efficiency skyrocketed. Their teams felt equipped and driven. Employees were pushing for improvements rather than just keeping their heads above water. Final Thoughts If you’re looking for strategic success in shared services, you have to keep your team’s training needs front and center. Don’t treat training as a chore. Think of it as an investment in your team’s future and your organization’s success. Keep asking the right questions and be prepared to adjust. The landscape shifts, and so should we. Remember, every worker has unique strengths and challenges. Our job is to uncover the gems within and polish them until they shine. Let’s embrace training as a necessary and powerful tool for growth. For more insights on shared services and the journey of continuous improvement, check out THEGBSEdge. Join the community of professionals passionate about transformation, innovation & leadership. Subscribe here.

Ever feel like your career is a puzzle with missing pieces? Or, maybe you’re standing at a crossroads, unsure which path to take? Trust me, you’re not alone. Many folks wander through their careers, reacting to opportunity instead of actively shaping their futures. But here’s the thing: it doesn’t have to be that way. With a strategic approach to career planning, you can clear the fog and create a roadmap that leads to meaningful opportunities. Drawing on my experiences from over 20 years in the shared services industry, let’s dig into some practical steps to help you navigate your career with confidence. Understand Where You Stand Before you draw your path, you need to know where you’re starting from. Ask yourself: What skills do I currently possess? What experiences have shaped my career? What are my weaknesses that I need to work on? Take a moment to jot these down. It’s often eye-opening to see your strengths and areas for growth listed out. It’s not about being perfect, but about knowing what you have. Define Your Career Goals Now that you know where you are, it’s time to envision where you want to be. Think about your long-term career aspirations: What role do you see yourself in five years? What kind of projects excite you? How can you make an impact in your field? Set clear, achievable goals—both short and long-term. A mix is key. Short-term goals might involve skill acquisition. Long-term goals could include landing a leadership role or transitioning into a new industry segment. Network Like You Mean It Your career isn’t an isolated game. Networking is your secret sauce. It builds lasting relationships. Here’s how to maximize it: Attend industry conferences and seminars. Engage with online communities, particularly in the shared services landscape. Leverage social media platforms like LinkedIn to connect with industry experts. It’s not just about finding a job; it’s about learning and sharing along the way. Upskill and Reskill Constantly In a rapidly changing economy, continuous learning is non-negotiable. Identify skills relevant to shared services transformation and process optimization in your field. Consider taking courses, attending workshops, or even finding a mentor. Create Your Personal Brand Your brand isn’t just your resume; it’s your entire professional persona. Here’s how to build it: Highlight your unique value proposition. Be active in industry discussions online. Share insights and experiences—people love real stories! Your brand will often precede you; make sure it represents the best of who you are. Stay Informed and Adaptable Staying informed means keeping your finger on the pulse of industry trends. Subscribe to blogs and platforms that focus on transformation and innovation. THEGBSEDGE is a fantastic resource for insights related to the shared services industry. Adaptability is your ally. The ability to pivot in tough times or seize new opportunities will serve you well. Seek Feedback Feedback might sting sometimes, but it’s invaluable. Don’t shy away from engaging your manager or colleagues about your progress. Ask specific questions: What areas should I focus on for growth? How do you perceive my contributions? Use this feedback to refine your career strategy and grow. Measure Your Progress Setting goals is only the first step; measuring progress is where the magic happens. Create milestones to assess your trajectory. Ask yourself periodically: Am I hitting my short-term goals? What changes do I need to adopt to reach my long-term aspirations? Adjust as necessary, and don’t be afraid to pivot if something isn’t working. The Importance of Resilience The road may not always be smooth. Setbacks will happen—embrace them. Building resilience can help you bounce back stronger. Remember, each challenge is a chance to learn something new and refine your strategy. Taking Action Here’s where rubber meets the road. All this planning means nothing without action. Here’s how you can take that leap: Assign specific time blocks each week dedicated to your career growth. Start networking—reach out to at least one new person each week. Enroll in a course that piques your interest. Regularly review and revise your goals. Kickstart your action plan, and watch doors begin to open. Wrap-Up Your career is an evolving journey. No single path leads to success. With a strategic approach to career planning, you can design a journey filled with purpose and fulfillment. Remember, it’s okay to seek help along the way. Engage with peers and experts, stay hungry for knowledge, and continuously refine your strategy. Your future is yours to shape. Check out THEGBSEDGE for more insights on career strategy within the shared services realm.

Ever sat in a meeting and wondered, “How did they get there? What makes them stand out?” Look, we all want to shine in our careers. And if you’re eyeing that next big promotion or role in strategic leadership, personal branding isn’t just a buzzword; it’s your not-so-secret weapon. Let’s break it down. You’ve got the skills and experience—yet, does anyone know who you are and what you bring to the table? That’s where personal branding swoops in, much like a superhero, ready to save the day. Why Personal Branding Matters Imagine walking into a room full of your peers. Some people automatically command presence. Why? Because they’ve built a brand. Here’s what personal branding does for you: It distinguishes you from the crowd. It articulates your unique value proposition. It opens doors to mentorship and leadership opportunities. By focusing on personal branding, you’re not merely building an image; you’re cultivating trust and authority within your field. This isn’t just about you; it’s about your impact on your organization and those you lead. Crafting Your Brand Story Everybody loves a good story. Your personal brand is no different. Think of it like this: your career path is a narrative—a narrative only you can tell. Here’s how to start: Identify your values: What drives you? What principles guide your work? Outline your journey: Where have you been? What challenges have you overcome? Express your vision: Where do you want to go? What do you stand for? Once you have your story, share it! Use platforms like LinkedIn, speaking engagements, and even your email signature to reinforce your brand. Showcase your expertise, your personality, and your passion. Visibility is Key So, you’re ready to put your brand out there. What now? You want people to see you, remember you, and think of you when they need someone with your expertise. Here’s how to maximize your visibility: Engage on social media: Don’t just lurk; interact! Comment on industry trends, share your insights, and connect with other leaders. Write and share content: Start a blog or contribute articles. Share what you’ve learned about strategy and leadership. Your voice matters. Network wisely: Build genuine connections. Attend industry events and don’t hesitate to follow up. When you make yourself visible, you become a go-to person. People will seek you out for advice, collaboration, and opportunities. And let’s face it; who doesn’t want that? Showcase Results People respond to results. Instead of just telling others what you can do, show them. Here’s how: Quantify your achievements: Use numbers to illustrate the impact you’ve made. Think revenues saved, projects completed ahead of schedule, or efficiency gained. Share testimonials: Ask colleagues or clients to speak to your strengths. Continuously improve: Show you’re committed to growth. Attend workshops or obtain certifications. When others see the tangible effects of your work, your brand grows stronger. You won’t just be known; you’ll be remembered. Be Authentic In a world full of curated posts and polished images, authenticity cuts through the noise. So, what does it mean to be authentic in your branding? Be yourself: Don’t try to fit into a mold. Your quirks and nuances are what make you unique. Share your failures: It’s easy to highlight successes, but sharing a misstep humanizes you. It shows resilience. Stay true to your values: As you evolve, let your brand reflect those changes. It’s okay to pivot! People connect with authenticity. They’ll trust you more if they feel they know you—not just your professional façade. Continuous Evolution Your personal brand isn’t static; it will evolve with you. Regularly assess how your brand aligns with your career goals and values: Conduct self-assessments: Regularly check in on how you’re perceived vs. how you want to be perceived. Be global: Utilize experiences and trends in the shared services domain to enhance your narrative. Check out resources on trends and insights to stay informed. Solicit feedback: Ask trusted colleagues for their perspectives on your brand. The world is constantly changing. Your brand should reflect that dynamism. Adapt, expand, and grow. Building Your Network Networking sounds intimidating, but at its core, it’s just building relationships. Here’s how to do it right: Be genuinely curious: Ask questions. Show interest in others’ experiences and insights. Offer help: Relationships are reciprocal. Whenever you can, extend a helping hand. Follow up: After meeting someone, send a quick message to keep the connection alive. A strong network amplifies your brand. They’ll see you as a resource, a leader, and a collaborator. Final Thoughts on Personal Branding So, there you have it. Personal branding isn’t just fluff; it’s about building who you are to others. It’s your strategic advantage. As you embark on mastering your personal brand, remember this: It’s a journey, not a sprint. Own your story, embrace your uniqueness, and let your brand shine. Check out THEGBSEDGE for insights on the shared services industry, including people and culture aspects that contribute to your journey. Now, let’s go out there and build brands worth remembering. Your leadership future awaits!

Let’s be honest: effective communication isn’t just a nice-to-have—it’s a must-have for success in strategic management. Have you ever sat in a meeting, nodding along while your mind drifts to other priorities? Or worse, left a meeting feeling confused about what next steps were required? You’re not alone. Mastering communication excellence can make the difference between a project that soars and one that flops. This skill isn’t just essential for leaders, but for all team members, especially in shared services where collaboration is key. Why Communication Matters in Shared Services In the shared services industry, we live and breathe collaboration. Different teams come together, each with unique skill sets and insights, all aimed at driving operational efficiency. When done right, this alignment becomes a powerhouse of ideas. But communication gaps can easily turn that powerhouse into a fallout zone. Think about it: every time you’ve faced a challenge, communicating effectively could have made a world of difference. Here’s what I’ve learned over my 20+ years of experience in shared services: Active listening is vital. Sometimes, we’re so eager to share our perspective that we forget to truly listen. Listening opens the door to understanding. Clarity is king. Be precise in your language. When discussing even simple tasks, clear instructions save time and reduce frustration. Always keep it open. Encourage feedback not just from your leaders, but from your entire team. It creates a culture where everyone feels valued. Building a Culture of Communication Creating a communicative environment isn’t just good practice—it’s essential. Here’s how you can foster this atmosphere: Start with transparency. Share information openly about goals, challenges, and successes. Be approachable. Stage regular catch-ups or open forums to encourage team members to voice thoughts and concerns. Utilize technology. Tools like Slack or Microsoft Teams make it easy to share quick updates and feedback. Celebrate communication wins. Acknowledge when communication leads to breakthrough moments or efficiencies. Enhancing Your Own Communication Skills Now, how do you become that champion of communication within your shared services environment? Here are some simple yet effective strategies: Practice active listening: It’s not just about hearing words. Give your full attention, nod, and respond accordingly. Be concise: We all have busy schedules. Get to the point and eliminate fluff in your conversations. Tailor your message: Know your audience—adjust your style and language to resonate with whoever you’re communicating with. Seek feedback: Ask others how you can improve. It shows you value their opinions and helps you grow. Real-World Examples of Communication Excellence Let’s throw it back to a personal experience. I once led a shared service initiative at a global corporation. We were tasked with streamlining operations across multiple locations. The challenge? Different teams spoke different languages—figuratively, of course. Our first challenge was getting everyone on the same page. I initiated a strategy where team leads facilitated knowledge-sharing workshops. It wasn’t just about sharing tasks; it was about creating a common understanding. Fast forward six months, and we not only reduced errors by 30% but also boosted team morale. Clear, open communication transformed everything. The Role of Leaders in Fostering Communication As leaders, we hold tremendous power in cultivating a culture of communication. Here’s what we can do: Lead by example. Show your team what effective communication looks like. Encourage dialogue. Make it clear that team members can express their ideas and concerns without fear. Provide resources. Offer training sessions on communication skills regularly. Track progress. Regularly assess how communication is impacting your team’s performance. Measuring Communication Effectiveness So how do you know if your efforts are paying off? Measure, reflect, refine: Conduct regular surveys to understand how team members feel about internal communication. Analyze project outcomes. If communication is strong, you’ll see better results. Hold retrospectives. What worked? What didn’t? This self-reflection is crucial for growth. Conclusion: The Takeaway Mastering communication excellence is more than just a professional skill. It’s about fostering connections, creating efficiencies, and ultimately driving success in strategic management. When we prioritize effective communication in our shared services operations, we pave the way for transformative change. So, start implementing these strategies today, and watch your team thrive. For more insights on shared services transformation and leadership, check out THEGBSEDGE blog. This blog, started by me, Vikrant Aglawe, and filled with experience and insights, is a fantastic resource for anyone in the shared services industry.