Customer Experience

Ever felt like your shared services team is more focused on processes than people? Yeah, me too. After 20+ years in the shared services game, I can’t tell you how…

Ever find yourself wondering how to really put your customers first? You’re not alone. In the shared services landscape, it’s not just about cutting costs or streamlining processes anymore. It’s…

Are you staring at your KPI dashboard, wondering why these metrics matter? It’s not just numbers on a screen. They tell a story. A story about how your Global Business…

Have you ever asked for feedback and regretted it almost immediately? You’re not alone. Many of us as we navigate the complex world of shared services come up against feedback…

Let’s get real for a sec. In the shared services game, UX design isn’t just a checkbox on your list. It’s what makes or breaks how your teams feel about…

Ever felt like you’re caught in a never-ending maze when it comes to stakeholder satisfaction? It’s a common struggle in the shared services industry—a challenge that often feels overwhelming. You’re…

Ever find yourself struggling with personalization in shared services? You’re not alone. It’s one of those things that sound great in theory, yet when you get into the nitty-gritty, it…

Ever felt like your team is chasing metrics instead of actual goals? It’s like running on a treadmill—you’re putting in the miles but getting nowhere. In the world of Global…

What does success in the world of Global Business Services (GBS) look like? If you’re in this field, you’re probably grappling with the constant push for growth. What if I…

Ever feel like your stakeholders are living on another planet? You’re not alone. Engaging stakeholders is like walking a tightrope. On one side, you have your operational success, and on…