Customer Experience

Ever felt like your team is running in circles, struggling to hit the targets set by management? You’re not alone. In shared services, meeting service level agreements (SLAs) can feel…

Ever had that moment in a meeting where you could feel the tension in the air? You know, those moments when miscommunication leads to misunderstandings, and suddenly you’re stuck trying…

Why Measuring Service Quality Metrics is Crucial Ever find yourself wondering why some projects just… flop? The team worked hard, but the results fell flat. You dig deeper and discover…

Ever felt like your customer experience isn’t quite hitting the mark? You’re not alone. Many of us in the shared services industry grapple with this issue time and again. We…

Ever been in a situation where you’re juggling multiple tasks, only to realize that the experience for your clients feels generic? Yeah, that’s a common worry in the shared services…

You ever wonder how happy your team really is? Or how satisfied your clients feel with the service they get from your shared services center? It’s a big deal, right?…

Anyone in shared services knows that measuring performance can feel like trying to find a needle in a haystack. You’ve got KPIs popping up everywhere, and it’s overwhelming. Let’s break…

Ever found yourself lost in the maze of service level agreements (SLAs) while trying to juggle performance metrics, stakeholder expectations, and operational realities? You’re not alone. Many shared services professionals…

Ever find yourself in a meeting room full of people, yet you feel miles apart? It’s like trying to grasp smoke with your hands. You want to connect, to share…

Feeling overwhelmed by the need to engage stakeholders effectively in global services? You’re not alone. Stakeholder engagement trends are shifting faster than ever, and if you’re hesitant, just know that…