Customer Experience

Understanding Personalization in GBS Platforms Have you ever thought about how personalization shapes our experience in shared services? It’s not just about making things pretty or flashy. It’s about making…

Ever felt like you’re trying to nail jelly to a wall when working with stakeholders? You’re not alone. The challenge of developing solid relationships with stakeholders is ever-present in the…

How Governance Strategies Can Boost Stakeholder Satisfaction Ever felt like you’re juggling too many balls in the air when working on a project, trying to keep everyone happy? Stakeholders, they…

Every single one of us has been there. You’ve put in hours of work, fine-tuned every detail, and then it hits you—feedback from stakeholders. How do you make it work…

Understanding Engagement Effects in Shared Services Have you ever wondered what it takes to truly satisfy stakeholders in a shared services environment? The pressure is on. Everyone’s got their own…

Ever wondered why some organizations just seem to get it right with their stakeholders while others struggle? It’s like watching a well-oiled machine versus a rusty old bike that keeps…

Ever feel like you’re chasing your tail when it comes to measuring success in shared services? You’re not alone. Many professionals in the industry find themselves grappling with Key Performance…

Ever felt like you’re swimming upstream when it comes to improving customer experience in shared services? You’re not alone. Many leaders share this concern. They ask me, “Vikrant, how can…

Ever found yourself frustrated with a system that just doesn’t get you? You know the feeling—endless forms to fill out, services that seem to cater to the masses but leave…

It’s no secret that engaging stakeholders effectively can feel like walking a tightrope. You’ve got clients, team members, upper management, and sometimes, even the casual bystanders. All of them have…