Customer Experience

Let’s get real for a minute. Customer service can feel like a never-ending treadmill, right? You sprint and sprint, yet it feels like you’re not getting anywhere. You’re juggling complaints,…

Ever felt frustrated dialing a customer service number only to be stuck in endless menus? Or waiting on hold, feeling time slip away? If you’ve been in this boat, you’re…

What’s Keeping You Up at Night About Shared Services? Let’s cut to the chase. You’re deep in the trenches of shared services transformation. Are you feeling overwhelmed? Struggling with process…

Picture this: you’ve just rolled out a bold initiative in your Global Business Services (GBS) team. The excitement in the air is palpable. You envision smoother processes, happier stakeholders, and…

Let’s get real for a second. Working in shared services is like juggling flaming swords while riding a unicycle. Stakeholders demand instant results, quality insights, and they want it all…

Ever felt like everyone’s rowing in different directions when it comes to your shared services project? You’re not alone. Stakeholder misalignment is one of the biggest hurdles in making shared…

Ever found yourself in a room full of stakeholders, and you could feel the tension in the air? Everyone’s got their agendas, their worries, their hopes. And you’re there, trying…

Ever been in a situation where you’ve tossed around ideas, hoping to strike gold but ended up with crickets? You’re not alone. Feedback can sometimes feel like pulling teeth, yet…

Have you ever been buried under a mountain of feedback from your stakeholders? Maybe you felt like a deer in headlights, trying to decipher it all? You’re not alone. I’ve…

Have you ever felt disconnected from your stakeholders? Or perhaps wondered if your efforts to engage them are truly hitting the mark? You’re not alone. In the world of Global…