Customer Experience

Ever found yourself deep in a project, and suddenly, everything feels like it’s spiraling out of control? It’s the kind of situation that hits you right in the gut. You…

Ever feel like your customer satisfaction strategy is just ticking boxes? It’s tough navigating the intricate paths of shared services, and sometimes we lose sight of what really matters—deep, genuine…

Why Feedback Matters in a Shared Services Environment Have you ever felt the weight of silence in your team? Maybe you’ve noticed how easy it is to let issues slide….

Let’s be real for a second. When was the last time you had a conversation with a client that left you questioning everything? Maybe it was a missed deadline. Or…

Ever found yourself drowning in stakeholder queries? You’re not alone. As someone who’s been in the shared services game for over 20 years, I’ve witnessed the frustration firsthand. Picture this:…

Ever felt like your team’s ideas are just echoes in a vast empty room? A great team is filled with amazing talent, yet sometimes, the feedback we get feels less…

Have you ever scratched your head, wondering why aligning stakeholder expectations sometimes feels like solving a Rubik’s Cube? You’re not alone. Many of us in the shared services industry can…

Customer experience is at the heart of every shared services transformation. How often do you wonder if your customers feel the love your organization is trying to project? If they’re…

Understanding the Connection Between Customer Satisfaction Metrics and Strategic Goals Ever found yourself wondering if your customer satisfaction metrics are genuinely aligned with your strategic goals? You’re not alone. Many…

Ever found yourself trapped in a tug-of-war between stakeholders while trying to drive success in your Global Business Services (GBS) operations? Let me tell you; you’re not alone. Stakeholder conflicts…