Customer Experience

Ever wonder how some organizations knock it out of the park with their shared services while others just can’t seem to get it right? It’s frustrating, isn’t it? You might…

Ever felt like you’re juggling flaming swords while walking a tightrope in the world of global operations? You’re not alone. As we dive into mastering stakeholder expectations, let’s keep it…

Ever feel like you’re constantly chasing customer expectations, barely keeping pace with their ever-changing needs? You’re not alone! As someone who’s been in the shared services space for over two…

Ever found yourself tangled in the web of stakeholder management? Whether you’re running a captive shared service center or dealing with outsourced partners, understanding how to navigate these waters can…

Ever felt that knot in your stomach when thinking about your shared services operations? You’re not alone. It’s no secret that many shared services teams are transitioning from traditional models…

Have you ever found yourself wondering how to keep your stakeholders truly satisfied? Or maybe you’ve asked, “What does satisfaction even look like in the shared services landscape?” It’s a…

Let’s get real for a second. Everyone’s been feeling the pressure to keep up. We’re not just talking about balancing the books here; we’re diving deeper into shared services transformation….

Ever found yourself questioning, “Am I just shouting into the void?” when it comes to feedback in shared services? You’re not alone. Many of us in this field thrive on…

Ever feel like you’re spinning your wheels trying to get stakeholders on board with your goals in GBS? Yeah, I’ve been there too. Engaging stakeholders is crucial in the shared…

Ever find yourself buried under a mountain of data, feeling like you’re lost in a sea of numbers? You’re not alone. As executives in the shared services industry, grappling with…