Transforming Digital Strategies: Insights from a GBS Leader
Let’s get real for a minute. Everyone’s talking about shared services transformation, right? But what…
Transforming Shared Services: Winning with Customer-Centricity
Ever felt like your shared services team is more focused on processes than people? Yeah,…
Crafting Standard Operating Procedures for GBS Excellence
Ever had one of those days where everything feels like a juggling act? You’re trying…
Empowering Inclusion: Building Employee Resource Groups in Shared Services
Have you ever turned to your coworker and thought, “Wouldn’t it be great to share…
Crafting a Customer-Centric Service Model for GBS Success
Ever find yourself wondering how to really put your customers first? You’re not alone. In…
Crafting an Irresistible Employer Brand for GBS Teams Insight
Ever felt like your team is just a cog in the machine? Or maybe you’re…
Transforming Costs: Proven GBS Strategies for Efficient Growth
Ever feel like your organization is drowning in costs while trying to innovate? You’re not…
Mastering KPI Dashboards: Strategic Insights for GBS Success
Are you staring at your KPI dashboard, wondering why these metrics matter? It’s not just…
Mastering GBS in 2025: Best Practices for Strategic Leadership
We’ve all been there—juggling endless processes, wading through heaps of data, and feeling the weight…
Navigating Common QA Pitfalls in GBS: Strategies for Success
Ever found yourself tangled in the web of quality assurance (QA) issues while working in…