Crafting a Customer-Centric Service Model for GBS Success
Ever find yourself wondering how to really put your customers first? You’re not alone. In…
Crafting an Irresistible Employer Brand for GBS Teams Insight
Ever felt like your team is just a cog in the machine? Or maybe you’re…
Transforming Costs: Proven GBS Strategies for Efficient Growth
Ever feel like your organization is drowning in costs while trying to innovate? You’re not…
Mastering KPI Dashboards: Strategic Insights for GBS Success
Are you staring at your KPI dashboard, wondering why these metrics matter? It’s not just…
Mastering GBS in 2025: Best Practices for Strategic Leadership
We’ve all been there—juggling endless processes, wading through heaps of data, and feeling the weight…
Navigating Common QA Pitfalls in GBS: Strategies for Success
Ever found yourself tangled in the web of quality assurance (QA) issues while working in…
Avoiding Lean Six Sigma Traps: Strategies for Shared Services Success
Ever felt like you’re caught in a loop of Lean Six Sigma principles that just…
Navigating Feedback Minefields: Avoid Common Collection Pitfalls
Have you ever asked for feedback and regretted it almost immediately? You’re not alone. Many…
Unlocking GBS Excellence: Merging Lean Six Sigma with Tech
Ever felt like your shared services center is stuck in a rut? Maybe you’ve got…
Navigating Change: Effective Frameworks for GBS Success
Have you ever felt like you’re juggling too many balls in the air while trying…