Process Excellence

Ever found yourself stuck in a process so tangled that it feels like you’re wrestling with a spaghetti monster? You’re not alone. The nature of shared services often brings layers…

Ever found yourself tangled in the web of quality assurance (QA) issues while working in Global Business Services (GBS)? It can feel like running in circles sometimes, can’t it? I’ve…

Have you ever felt like your team is constantly treading water, trying to keep up with the demands of global business services? You’re not alone. Many of us in shared…

Ever felt like you’re caught in a loop of Lean Six Sigma principles that just aren’t clicking? You’re not alone. Many organizations jump into process optimization, thinking it’s a magic…

Ever sat in a meeting, scratching your head, wondering why things just aren’t working the way they should? You’re not alone. In the shared services industry, mastering root cause analysis…

You ever feel like you’re trying to steer a massive ship through a sea of chaos? That’s the reality many of us face in the shared services world. It’s all…

Let’s be real. When it comes to workflow automation in shared services, many of us feel a mix of excitement and anxiety. You’ve probably asked yourself questions like, “Where do…

Are you buried under shared services chaos, wondering how to claw your way out? Feeling like every step forward in process ownership comes with three steps back? You’re not alone….

Ever felt overwhelmed with all the manual work piling up? Or how about the chaos of trying to keep things running smoothly while juggling endless tasks? I get it. You’re…

Ever found yourself buried in tasks and thinking, “There’s got to be a better way to handle this?” Or maybe you’re constantly trying to juggle deadlines, only to find more…