Process Excellence

Addressing the Challenge of Workflow Automation Adoption Ever felt like your team is stuck in the past, dragging through manual processes while the clock just keeps ticking? Believe me, I’ve…

Running a Global Business Services (GBS) operation isn’t just about streamlining processes and saving a few bucks. It’s about building strong teams that are confident in their skills and that…

Let’s kick this off with a question that probably dances through your mind daily: How can we streamline our processes and actually see tangible success? I’ll tell you, it’s a…

Ever felt bogged down by repetitive tasks? You’re not alone. Many GBS leaders grapple with the challenge of streamlining operations without losing the human touch. But what if I told…

Have you found yourself squeezed between shrinking budgets and the escalating demands of maintaining high-quality service? It’s a predicament that anyone in the shared services sector knows too well. As…

What if I told you that achieving excellence in your global business services (GBS) operations isn’t just a lofty goal—but a practical reality with the right Total Quality Management (TQM)…

Ever sat down and asked yourself, “How do I know if I’m truly succeeding in my process ownership?” It’s a tough question, right? The whole concept of end-to-end process ownership…

Ever sat in a meeting, nodding along, while an “urgent” problem just gets brushed over? Just another day in the shared services world, right? You get a headache just thinking…

Ever tried to juggle different regional processes, all while chasing efficiency? You’re not alone. In my 20 years in the shared services and outsourcing industry, I’ve seen the struggles firsthand….

Are you feeling bogged down by inefficiencies in your processes? You’re not alone! Many shared services teams find themselves swamped with a lack of streamlined systems. This can lead to…