Ever felt like you’re stuck in a career rut? Like you’re just going through the motions in your shared services role?
You’re not alone.
Many managers in shared services grapple with the very real challenge of advancing their careers and creating opportunities for growth, not just for themselves, but for their teams too. This industry is ripe with potential, yet many feel lost in the day-to-day tasks that overshadow their long-term career aspirations.
So, how do you break free from that cycle?
Let’s dive into navigating career growth in shared services together. We’ll touch on real strategies, share experiences, and find a way to turn your career into a fulfilling journey, not just a job.
Understanding the Shared Services Landscape
Before diving into career growth tips, it’s essential to understand the landscape of shared services.
This area revolves around streamlining business operations—sharing services within an organization. Whether it’s finance, HR, or IT, there are numerous avenues to explore.
If you manage or oversee teams in these operational hubs, get comfortable with the shifts happening in the industry. Innovation is at the forefront, driven by technology and changing business needs.
Build a Strong Foundation
First things first—people. Your team is your greatest asset. If you’re focused on individual growth, consider how you can support your team members’ development. This could be through coaching, constructive feedback, or simply creating an environment where they feel safe to express ideas.
Here’s how you can start:
- Mentorship Programs: Pair up junior associates with seasoned professionals.
- Skill Assessments: Regularly gauge your team’s skills and areas for improvement.
- Encourage Cross-Training: Foster a culture where team members learn each other’s roles.
The benefits? Empowered employees and improved team dynamics—key components in shared services transformation.
Leverage Industry Trends
Stay ahead by keeping an eye on the latest trends. The shared services landscape is always evolving. Whether it’s new technologies, regulatory changes, or operational best practices, staying informed positions you as a proactive leader.
Some industry resources, like THEGBSEDGE, can provide valuable insights. I started this blog to share knowledge from my 20 years in both tech and non-tech shared services. Read about the latest to stay sharp.
Networking Is Key
You’ve got to connect beyond your organization. Networking isn’t just about schmoozing at events. It’s about building genuine relationships.
Attend industry conferences, webinars, and local meetups. Engage in conversations not just for opportunities, but to share your insights and experiences. Networking helps you expand your horizons, giving you more perspectives on the industry trends and challenges.
Skill Development and Continuous Learning
This isn’t just about formal education—though it helps.
Continuous learning can be as simple as:
- Online Courses: Platforms like Coursera or LinkedIn Learning offer courses that fit into your busy schedule.
- Industry Publications: Read blogs like THEGBSEDGE for up-to-date insights.
- Webinars and Workshops: These often focus on specific skills or innovations in shared services.
Your goal? Always be in pursuit of knowledge. A well-rounded skill set arms you for many challenges, making you an invaluable resource to your organization.
Embrace Technology
Technology is changing how shared services operate. With process optimization at the forefront, understanding technological tools can set you apart.
Start by getting familiar with:
- Automation Tools: Know tools that can facilitate efficiencies.
- Data Analytics: Learn how to utilize data for making informed decisions.
- Collaboration Software: Platforms that enhance team communication can make or break your operations.
Integrating technology effectively can help you drive change within your organization, reinforcing your leadership position.
Seek Feedback Actively
Don’t wait for performance reviews. Proactively seek feedback from peers, superiors, and even your team. Honest feedback is crucial for your growth and shows your willingness to improve.
When you ask for feedback, it can be as simple as:
- “What’s one area you think I could improve in?”
- “How do you think my management style impacts the team?”
This openness not only accelerates your growth but also fosters a culture of transparency in your team.
Cultivate Emotional Intelligence
Shared services is as much about managing people as it is about managing processes.
Developing your emotional intelligence helps you understand your team’s perspectives, motivations, and struggles. This understanding fosters better relationships and a more cohesive team environment.
- Active Listening: Make a conscious effort to listen to understand, not just to respond.
- Empathy: Try to put yourself in your team members’ shoes.
- Manage Your Emotions: Stay calm under pressure; it sets a tone for your team.
Emotional intelligence could be the game changer that elevates not just your career but your whole team’s success.
Be a Champion of Change
Change is often met with resistance, especially in well-established shared services environments.
Your role is to guide your team through change and advocate for necessary shifts that benefit everyone. Be the go-to person for solutions. This cultivates trust and makes you a go-to leader within your organization.
When new initiatives arise, approach them with:
- A Positive Attitude: Your outlook can influence your team.
- Clear Communication: Keep everyone in the loop about changes and expectations.
- Involvement: Encourage feedback and input during change processes.
Final Thoughts
The path to career growth in shared services isn’t a sprint; it’s a marathon. It takes time, patience, and commitment.
But by focusing on developing your people, staying informed about industry trends, and continuously honing your skills, you can navigate this journey effectively.
Your growth as a manager can kickstart the growth of your entire team. Remember, you’re not just cultivating your career; you’re also shaping the future of shared services.
For more insights, tips, and industry news, be sure to check out THEGBSEDGE, where I share valuable information that can help you on your journey in the shared services industry.
