Strategy & Leadership

Feeling overwhelmed by change in your shared services setup? You’re not alone. Many leaders grapple with the messy reality of transformation—juggling expectations, aligning teams, and driving results. Whether you’re sinking…

Ever feel like you’re trying to catch up with a freight train speeding down the tracks? That’s the reality for many organizations adapting to digital transformation in the shared services…

Let’s talk about something that’s on the minds of many in the shared services industry today. Leadership. If you’re an associate, a senior associate, or even a subject matter expert,…

Running a Global Business Services (GBS) operation is like being a chef in a constantly evolving kitchen. There’s pressure to deliver dishes—quality services—while experimenting with the latest culinary techniques. And…

Vendor performance issues can feel like a heavy cloud looming over operational efficiency. We all know the symptoms—the delays, the compliance slip-ups, and the dreaded budget overruns. It can be…

So, you’re managing a Global Business Services (GBS) initiative and things seem murky. You’re questioning: How do I streamline operations? How do I rally a diverse team around a shared…

As we approach 2025, the world feels like a chessboard—moves and counter-moves, shifts that echo through industries and impact every strategic decision we make in shared services. If you’re in…

Ever feel like your shared services model is stuck in the past? You’re not alone. Many organizations struggle with efficient processes and optimized workflows. Let’s break it down. The shared…

Ever find yourself drowning in spreadsheets, unsure of what numbers really matter? As GBS leaders, we’re constantly bombarded with data, but figuring out what to do with it can feel…

Imagine sitting down with your team, coffee in hand, eyes darting around the room. Scrutinizing a sea of spreadsheets while trying to pull insights can feel like searching for a…