Strategy & Leadership

Change is hard, isn’t it? Especially when it involves systems that have been ingrained in your team’s day-to-day tasks for years. You’ve been rolling along with traditional shared services, and…

You ever feel like you’re swimming upstream in shared services? Data’s out there, available at our fingertips, but how do we actually make it work for us? In a world…

Cultural competency isn’t just a trendy term thrown around in HR meetings. It’s the glue that holds diverse teams together. With shared services, we often pull together talent from different…

Are you managing a team in shared services and wondering which leadership style is the magic formula for success? Do you find yourself toggling between being a collaborative teammate and…

Have you ever found yourself wondering why the same process takes longer than expected in your shared services center? Or perhaps you’ve seen teams struggle to adapt to new technologies,…

Hey there! Let’s chat about something that gets a lot of heads scratching: performance metrics in Global Business Services (GBS). You know the routine—everyone heads to the numbers when they…

Ever felt lost in the sea of shared services transformation? You’re not alone. Many people at all levels—associates to specialists—often grapple with the complexities of this evolution. Lean transformation isn’t…

Are you feeling the heat of constant change in the shared services realm? It’s an overwhelming mix of optimizing processes, adapting to new technologies, and most importantly, evolving your leadership…

Ever feel like your shared services operation is just plodding along, barely keeping up? You’re not alone. Especially with all the chaos the last few years have thrown our way,…

Ever felt like you’re juggling too many balls in the air while trying to steer the ship of shared services? You’re not alone. Navigating a Multi-Tower Global Business Services (GBS)…