Strategy & Leadership

So, you’re looking at this big digital transformation project, feeling that buzz of excitement mingling with a twinge of anxiety. You’re not alone in this. When I started working in…

Designing a Scalable GBS Operating Model for Lasting Efficiency Ever feel buried under operational tasks that seem endless? You’re in a room packed with boxes, but guess what? There’s a…

Ever feel like your organization’s transformation goals are just out of reach? You know you need to modernize your shared services, but where do you even begin? I’m Vikrant Aglawe,…

So, you’re a leader in the shared services game, right? You’re juggling mandates from the top, keeping teams motivated, and still trying to figure out how to guide your organization…

Ever felt like your governance framework was a maze without a map? You’re not alone. In the fast-paced world of shared services, confusion reigns supreme. Processes can feel chaotic, and…

Ever felt the weight of inefficiency in your operational model? You’re not alone. Many of us in the shared services realm grapple with this. It’s frustrating when processes seem to…

Why Are KPI Dashboards Essential in GBS Operations? Have you ever stared at a wall of data and felt completely lost? You’re not alone. Many of us have been there,…

Ever sat around a table, brainstorming with your team, and thought, “How the heck do we get all our shared services in a row?” It’s that feeling of chaos when…

Ever found yourself staring at a complex governance framework and feeling overwhelmed? I’ve been there, and I get it. In the realm of shared services, building a resilient governance framework…

Benchmarking GBS Performance: Why It Matters Ever found yourself wondering how your GBS (Global Business Services) team stacks up against the competition? You’re not alone. Many leaders in the shared…