Technology &Innovation

What’s the Big Deal About 5G in GBS Operations? Picture this: You’re at a café, trying to connect with a friend, but the Wi-Fi is slow. Annoying, right? Now, imagine…

Cash application. It’s one of those invisible cogs in the shared services world that everyone knows is there but rarely thinks much about until there’s a problem. Whether you’re in…

Ever felt overwhelmed by the speed at which technology is moving? You’re not alone. As shared services professionals, we’re often caught between the excitement of innovation and the fear of…

Unlocking the Secrets to Invoice Processing Automation Ever stared at a heap of invoices, feeling like they were staring right back at you, mocking your attempts to stay organized? Yeah,…

Imagine walking into a shared service center where every process hums like a well-oiled machine. Each component meshes seamlessly, and technology isn’t just an accessory; it’s the backbone that supports…

Let’s face it. The shared services space is buzzing with the integration of AI. But how do you actually leverage AI governance to drive real success in a Global Business…

Ever felt like your shared services are stuck in the stone age? Like every day is the same old grind, and you’re just waiting for something to shake things up?…

Ever wondered how the metaverse could shake up our GBS delivery model? Let’s be real for a second. The shared services landscape is evolving fast. With fierce competition and ever-rising…

Ever wondered how quantum computing will shake things up in the world of Global Business Services (GBS)? You’re not alone. With the landscape continuously evolving, many of us are left…

Every day, I chat with shared services folks who are grappling with a mountain of challenges when it comes to technology investments. They want to know—how do I prioritize these…