Trends & Insights

Hybrid and remote delivery models? Yeah, they’re not some grand finale you’re heading toward—it’s more like you’re hiking through constantly shifting terrain. You’ve got to stay sharp, juggle tech, strategy,…

You know, as 2025 creeps up, it’s wild how much the shared services space is being shaken up, right? And not in a small way—this is like tearing up the…

Ever tried to juggle while learning to ride a unicycle? Yeah, that’s what building a robust Global Business Services (GBS) knowledge base often feels like. You’re pretty sure it’s going…

So, regional trends in Global Business Services (GBS) – might sound like a mouthful, right? But let me tell you, they’re more crucial than the last slice of pizza at…

So, let’s dive right in, shall we? Reflecting on the whirlwind that was the pandemic… it wasn’t just a sudden disruption; it was like a giant, cosmic reset button for…

So, let’s take a mental stroll through 2025—like a time machine without the awkwardly shining lights (seriously, what was that aesthetic about?). The world of Global Business Services (GBS) is…

Ah, the future. It’s that not-so-distant horizon everyone talks about—but what about those customer experience trends creeping into the shared services landscape like a well-intentioned puppy? You know, the one…

So, picture this: you’ve got a robot sitting next to you at the conference table. Or maybe just someone who’s way too into spreadsheets, right? Kids today with their fancy…

Ah, data analytics. A bit of a double-edged sword, isn’t it? It’s like when you find the perfect recipe but realize it requires two hours of prep time. So, why…