Trends & Insights

Have you ever felt overwhelmed by a mountain of reports, staring at data that just doesn’t make sense? You’re not alone. Many in the shared services field feel like they’re…

Ever wonder why some organizations glide through change while others struggle like a fish out of water? It always comes down to one thing: the Global Process Ownership Model. If…

Let’s Kick Off Your Customer Portal Implementation Journey Ever found yourself drowning in customer queries and complaints, wishing for a magic button to make it all disappear? Well, let me…

Credit risk management keeps many of us in the financial services industry up at night. It’s not just paperwork; it’s a swinging door between opportunity and catastrophe. It’s that tightrope…

Ever felt like you’re stuck in a whirlwind of customer data? You’re not alone. Many in the shared services game are grappling with the same struggle. One day, it’s emails,…

Ever found yourself staring into the abyss of market entry strategies, feeling overwhelmed? Trust me, you’re not alone. Many are facing the challenge of making their mark in an ever-evolving…

Ever feel like your collections strategy is stuck in a rut? You’re not alone. Many shared services professionals find themselves grappling with inefficiencies that cost time, money, and morale. It’s…

Let’s be honest. When you hear “credit management centralization,” your first thought might be, “Sounds complicated.” You’re not alone in feeling that way. Many of us in the shared services…

Let’s face it—managing the O2C (Order-to-Cash) process can feel like juggling flaming torches while riding a unicycle. Every aspect, from order management to invoicing and collections, can turn into a…